Customer Care

Returns

Grace Gow will gladly issue a refund for non sale items returned within 7 days of purchase and accompanied by a sales receipt. Item must be in its original condition and must be unworn in its original packaging. Items returned for a refund must include a return authorization number. Please contact us via email at contact@gracegow.com to obtain a return authorization and packaging instructions for your return.

Once your refund is approved, we will email you with packaging instructions and a return authorization number. Packages received without an authorization number listed on the box will be refused. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days. Refunds will be issued in the original payment method less any shipping/restocking fee.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, you will be charged the cost of return shipping.


Sale Items, custom items, and altered items are a final sale and cannot be exchanged or returned.


For additional information or personal assistance please contact info@gracegow.com.